► MHI Non-Discriminatory

NON-DISCRIMINATORY POLICIES

Minuteman Health (MHI) complies with all applicable Federal civil rights laws and does not discriminate, exclude or treat individuals differently on the basis of race, color, national origin, age, disability or sex. In addition to the Federal non-discriminatory requirements herein, additional state protections may also be available for classes of persons.

MHI provides the following free language services to people whose primary language is not English:

 

Qualified interpreters available by phone

 

Plan information available in other languages, Click here.

 

If you are in need of these services, contact the Member Services Team at 855-641-1776 Monday through Friday from 8am until 6pm.

If you believe that Minuteman Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex you can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Minuteman Health’s Complaints and Appeals Manager is available to help you.

To file by mail, fax or email contact:

Complaints and Appeals Manager
P.O. Box 120025
Boston, MA 02111
855-644-1776
MA TTY Number: (800) 439-2370
NH TTY Number: (800) 735-2964
Fax: 888-225-8716
appealscomplaints@minutemanhealth.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F
HHH Building
Washington, DC 20201
Phone: 800–368–1019, 800–537–7697 (TTY).

You can also submit a complaint electronically through the Office for Civil Rights Complaint Portal. Forms are available at http:// www.hhs.gov/ocr/office/file/index.html.


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