As Chief Information Officer of Minuteman Health, Mr. Chin is responsible for providing leadership and execution of Minuteman Health’s technical and operational systems. In this role, Mr. Chin oversees staff members and contractors who provide services related to health plan administration and technology. He also serves as Minuteman’s primary executive contact to key outsource vendors, including Minuteman’s Third Party Administrator and other technical and operational vendors and partners. With over 35 years of experience in health insurance, operations, and information systems, Bob Chin is an experienced executive and entrepreneur in healthcare and technology.
Bob graduated from Boston Latin, a public examination high school, and continued on to Harvard University where he earned his Bachelor’s Degree in Applied Mathematics. In 1975, Bob began his career in managed care at Harvard Pilgrim where he served in numerous diverse functions, including member enrollment, premium billing, reconciliation of government employer groups, quality assurance for transaction systems, etc. In 1985, Bob joined Tufts Health Plan where he led the IT Department and delivered innovative managed care products to the New England market, including PPO and Point-of-Service plans, Managed Workers Comp, etc. In 1993, Bob became the CIO of Healthsource, a young, high-growth, publicly traded managed care organization in Hooksett, NH. Healthsource introduced global capitation to several dozen markets across the country, decades before the current ACO and Medical Home models of today. Healthsource was acquired by CIGNA in 1997 for $1.7 billion. In 1998, Bob was brought into Oxford Health Plans by Dr. Norm Payson and Texas Pacific Group as lead consultant to repair major transaction system defects, and to establish global and specialty capitation programs in order to dramatically improve Oxford’s medical economics. These measures led to the turnaround of Oxford’s operations and financial performance, and ultimately, the acquisition of Oxford by United Health Care for $4.8 billion in 2004.
In 1997, Bob cofounded NaviNet in Boston and introduced an innovative web-based platform where providers could transact with health insurance carriers through web-based, real-time, customized functionality, but with the convenience of a simple, common, multi-payer interface to perform those transactions. In 2012, NaviNet was acquired by a private investment group including Lumeris and several Blue Cross Blue Shield carriers.
Bob Chin’s passion for managed care and his operational and technological expertise will help Minuteman Health become a new, competitive contender in the Massachusetts health insurance market.
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