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QUESTIONS ABOUT PHARMACY BENEFITS?



Massachusetts

For Prior Authorization questions:


For questions about the Prior Authorization process, call OptumRx at 855-577-6552.

To submit a Prior Authorization:

  1. Complete the MA Standard Form for Medication Prior Authorization Requests
  2. Once complete, fax form to 800-527-0531

For general benefit questions:

For general questions on your pharmacy benefits call the Member Services Team at 855-644-1776, Monday through Friday between 8am and 6pm.


New Hampshire

For Prior Authorization questions:


For questions about the Prior Authorization process or if you need to obtain a Prior Authorization submission form, call OptumRx at 855-577-6552.

Prior Authorization submission forms are also available to be downloaded from the OptumRx Health Care Professional Portal.

For general benefit questions:

For general questions on your pharmacy benefits call the Member Services Team at 855-644-1776, Monday through Friday between 8am and 6pm.